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Understanding Your Rights and Our Obligations

xh66 operates under a defined legal framework that governs how your account, your personal data and your transactions — including those made through bKash, Nagad and Rocket — are handled.

Account Terms ApplyBangladesh-Eligible RegionsbKash, Nagad, Rocket CoveredData Handled With CareContact Us Anytime
xh66 Understanding Your Rights and Our Obligations
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how our legal terms apply to your account, or if you want to raise a concern about data handling or a transaction dispute, we have clear contact paths available. Our support team can handle policy-related queries alongside everyday account help.

Team online

Live Chat Support

Start a live chat from your account dashboard for policy questions, account suspension queries or wallet-transaction disputes. We respond during active support hours.

Email for Policy Requests

Send formal legal or data-access requests to our support email. Include your registered account ID and the specific policy matter so we can route it correctly.

Account Help Centre

Our help centre covers the most common legal and eligibility questions — account verification steps, wallet-linking rules and how to raise a formal complaint.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We keep your data only as long as it is needed for the purpose it was collected — transaction records tied to bKash, Nagad or Rocket payments are retained for the period required by our financial compliance obligations, then deleted or anonymised. You can request a copy of the data we hold on you by contacting support with your account ID.

Cookie Use

We use session and analytics cookies to keep your account secure and to understand how the platform is used. You can manage non-essential cookies through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page and contact support.

Data Retention

Personal data linked to your account — including wallet numbers for bKash, Nagad or Rocket — is held for the duration of your account and for the mandatory period after closure required by our policy.

Requesting Changes

To correct, update or request deletion of your personal data, reach out to our support team by email or live chat with your verified account ID. We process these requests within a reasonable timeframe.

Legal and Policy Questions Answered

These are the questions we hear most often about our legal terms, account eligibility and data rights. If yours is not covered here, contact support directly.

Access to xh66 depends on your local law and the eligible regions we support. We do not make legal-certainty claims. Check your local regulations before opening an account.

We collect the account details you submit — name, contact number, and the wallet identifiers you link, such as your bKash or Nagad number — to verify your identity and process transactions.

Transaction records, including deposits and withdrawals via Rocket, Nagad or bKash, are retained for the period our financial compliance obligations require, then removed or anonymised.

Yes. Contact our support team by email or live chat, provide your verified account ID, and request a data copy. We will respond within a reasonable timeframe.

Accounts identified as accessing the platform from a restricted jurisdiction will be suspended pending review. Contact support if you believe a suspension was made in error.

We notify active accounts using the contact method registered on the account — typically the mobile number linked to your bKash or Nagad wallet — when terms are materially updated.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.