What We Collect and Why We Use It
We collect the information you provide when creating your account — your name, email address, phone number and, where applicable, identity verification documents. When you make a deposit using bKash, Nagad or Rocket, we log the transaction reference and wallet identifier to reconcile your account balance
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and prevent fraud. We do not store your full mobile banking PIN or password at any point. Technical data such as your device type, browser, IP address and session timestamps are gathered automatically each time you access the platform; this helps us detect unusual login attempts
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and keep your account secure. We also use cookies to maintain your session, remember your preferred language settings and measure which parts of the lobby you visit most — you can manage cookie preferences through your browser. Retention periods vary by data type: account identity data
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is held while your account remains active and for a reasonable period afterward as required by applicable law; transaction logs are kept in line with financial record-keeping obligations. Access to our platform and the protections described here depend on your local law and eligible regions. If
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you are in Bangladesh and have questions about how a specific data point is used — for example, how your Nagad transfer reference is stored — our support team can walk you through it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.